Odalys Sanchez

Provides personalized banking support and financial guidance to a diverse client base in both English and Spanish.

Assists customers with account management, consumer banking products, digital banking solutions, and financial service recommendations while maintaining a strong focus on customer experience, compliance, and relationship building.

• Reconciles financial records to ensure accuracy and compliance across accounts.
• Prepares and delivers monthly financial reports to leadership.

Proof of volunteering: listed on the Heart Attack Ethiopia team page as Bookkeeper

• Led the 2025 "How to Ride" Youth Program, educating middle and high school students about public transportation through school visits, presentations, and interactive activities.
• Developed educational materials including instructional videos, interactive games, and real-time polls to engage students and encourage transit use.
• Tracked and reported progress of the "Ride to Train" pilot program, providing data-driven insights to guide program evaluation and future planning.
• Designed and produced marketing and communication materials such as flyers, newsletters, and training modules to promote transit initiatives.
• Ensured contract compliance and supported audits by reviewing agreements, responding to cross-departmental inquiries, and compiling detailed reports on findings.